Job profile

We’re on the lookout for an Urgent Support Team Leader to join the believe housing team on a permanent basis.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.

Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

about the role

The Urgent Support Team Leader will be central to believe housing in supporting the safeguarding of children and vulnerable adults, suicide, and domestic abuse concerns under the umbrella of Urgent Support and will be pivotal in the delivery of believe housings approach to urgent life concerns.

The successful candidate will:

• Manage the organisation’s urgent support coordinators and recruit and support the volunteer, suicide leads. The role will also support the Tenancy Sustainment Manager and the Safer Neighbourhoods Manager in taking forward Urgent Support across the organisation.

• Lead the Urgent Support Team, creating a climate and culture that maximises performance, potential and ambition of individuals and the team.

• Support the development of the safeguarding, suicide and domestic abuse policies and procedures, ensuring they are achievable.

• Influence a safeguarding and domestic abuse agenda to drive cultural change

• Build relationships with a range of stakeholders demonstrating credibility and inspiring confidence

• Deliver awareness and training sessions in relation to urgent support

• The post holder will be required to work across all believe housing locations. 

For more information, please read the full job description

what’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £39,441 - £40,712 some of our top benefits and rewards include:

• 31-33 days of annual leave
• working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
• an excellent pension scheme with 27.1% employer contribution. Visit the LGPS member site for more details
• up to four days paid volunteering leave each year

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We're looking forward to hearing from you.

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch. 

If you wish to find out more about this opportunity contact Jayne Adamson, Tenancy Sustainment Manager at jayne.adamson@believehousing.co.uk

• Closing date for applications is 23.59pm on Sunday 5 January 2025

• All applicants must go through our website.

• Interview date to be confirmed.