Job profile

We’re on the lookout for two Property Repairs Team Leads to join the believe housing team on a 12-month fixed term basis.

This is an exciting opportunity if you want to make a real difference. 'We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation.'

'Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

about the role

The Property Repairs Team Lead will work in conjunction with Property Repairs Senior Leadership Team to ensure that believe Property Repairs Team is developed as a flagship service that is great, consistent and modern. Leading a high performing team, delivering an excellent customer experience whilst balancing cost, quality and risk. 

The successful candidate will:

• Be responsible for managing the operational delivery of the organisations Repairs Team including the effective management of all resources required to deliver a great service whilst optimising performance, cost and risk.

• Provides supervision, leadership and guidance to develop and motivate staff to deliver the highest quality operational delivery service to internal and external stakeholders whilst providing excellent lines of communication between managers, co-ordinators and the trade workforce.

• Ensure compliance with Health & Safety legislation and regulations is managed and monitored within day-to-day operations, whilst establishing a holistic culture of safety across the directorate.

• Promote the customer’s voice through the analysis and action of customer feedback and ensure that it is the golden thread within all decisions and actions relating to the Property Repairs experience.

• Create and sustain a high performing team ensuring that business KPIs and operational performance targets are delivered whilst promoting continuous improvement.

For more information, please read the full job description

what’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £47,276 - £48,591 per annum, some of our top benefits and rewards include:

• 31-33 days of annual leave
• working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
• an excellent pension scheme with 27.1% employer contribution. Visit the LGPS member site for more details
• up to four days paid volunteering leave each year

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We're looking forward to hearing from you.

If you wish to find out more about this opportunity contact Jon Kitson Repairs and Property Experience Manager at jon.kitson@believehousing.co.uk

• Closing date for applications is 23.59pm on Wednesday 5 March 2025

• All applicants must go through our website.

• Interview date to be confirmed.