We’re looking for a Customer Insight Officer to join the believe housing team on a permanent basis.
This is a great opportunity for someone to help make a real difference to our organisation.
We’re looking for someone passionate about doing the right thing to help us deliver our vision of life without barriers. If this sounds like you, please read on.
We pride ourselves on putting tenants at the heart of what we do and making them part of our journey in providing better housing services, homes, and communities.
We believe in life without barriers - if everyone expects more, they can achieve more, and we can transform lives together. It is this power of ‘more’ that will let people realise what is possible – change perceptions, raise aspirations and create inclusive, vibrant communities.
At believe housing we agree that our core values are simple. We all agree to:
Do the right thing:
about the role
This role is essential to our continued success and the appointed candidate will:
For more information, please read the full job description.
We’re proud to have received the HouseMark accreditation for our compliments and complaints service. The recognition is part of believe housing’s efforts to improve all services offered to customers and provide them with a stronger voice if anything doesn’t go right. HouseMark is the only nationally recognised complaints accreditation scheme and was developed in partnership with the Housing Ombudsman.
what’s on offer?
Our people are our greatest asset, which is why we value you, encourage you, look after you, and empower you.
As well as a competitive salary of £26,342 – £27,466, some of our top benefits and rewards include:
Take a look to see what else is on offer, from wellbeing support, discounts, family-friendly policies, learning and development, and more.
we’re an award-winning organisation
We’ve been delighted to see our efforts recognised, here are some of our most recent award highlights from 2021:
If you believe that you live our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.
a bit about believe housing
believe housing is one of the North East’s largest housing associations and we pride ourselves on putting our tenants and our people at the heart of everything we do and making them part of our journey in providing better housing services, homes, and communities.
We are committed to a diverse and inclusive workforce to deliver our vision and values of life without barriers and to do the right thing: for our people, for our customers, for our business.
we believe in life without barriers.