County Durham Housing Group are seeking to recruit a Customer Insight Team Leader. This exciting opportunity has arisen for someone with a keen interest in listening and responding to customer feedback.
As the Team Leader of the Customer Insight Team you will oversee our approach to dealing with customer complaints and compliments.
You will be a good problem solver with great communication skills to be able to interact with our customers and internal services to find resolutions.
You will be able to deal with challenging conversations and situations, focussing on trying to resolve the issues at hand.
You will be great at identifying trends and themes from our complaints and putting these forward to help make changes which will help us to understand where as a business we can improve.
As the team leader you will be enthusiastic about developing your team to be able to deliver the best results for our customers.
For further information about this post please refer to the attached job description
If you would like to have an informal discussion about the role please contact Louise Taylor, Head of Strategy and Performance via e mail to louise.taylor@cdhg.co.uk or Jade Simmonds Performance Team Leader tel : 0191 349 7591 or via e mail to jade.simmonds@cdhg.co.uk
Interview date to be confirmed
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